FAQs

1. Do you ship internationally?

Yes, we proudly ship worldwide. Istiqlal’s collections are designed for everyone — from the East to the West. Shipping rates and times vary by region and will be shown at checkout.

2. How can I track my order?

Once your order is placed, you’ll receive a confirmation email with a tracking link as soon as it’s dispatched. You can easily follow your order’s journey right to your doorstep.

3. What is your return and exchange policy?

We accept returns or exchanges within 7 days of delivery for unworn, unused items in their original packaging. To request a return, email us at Istiqlal.store@outlook.com with your order number and reason for return.

4. Do you offer custom sizing or designs?

At this time, we do not offer custom designs. However, all Istiqlal pieces are crafted with inclusive, modest cuts suitable for a variety of body types — ensuring elegance and comfort for all.

5. What makes Istiqlal different?

Istiqlal isn’t just about clothing — it’s about identity and intention.
We blend pre-Islamic grace, timeless modesty, and modern simplicity, ensuring each piece reflects dignity, beauty, and purpose. Every fabric is chosen for quality, comfort, and meaning.

6. How can I contact customer service?

You can email us anytime at Istiqlal.store@outlook.com — our support team is available.

7. Are your materials ethically sourced?

Yes. At Istiqlal, we deeply value ethical craftsmanship. Our partners and suppliers share our commitment to responsible production, fair labor, and sustainable quality.